Shipping

DOMESTIC SHIPPING

We strive to ship all orders within one business day. Orders placed on Friday after 12 noon GMT will be shipped by the following Monday. Additionally, any express order placed after 2 pm GMT will ship the following business day. You will receive a confirmation email once your order has shipped.

Note: Items ordered together may not arrive together.

SHIPPING FOR FURNITURE

All furniture is made to order and requires at least an eight week lead time. ELISE SOM furniture is delivered via our partnered white glove service providers to ensure the best delivery possible. Furniture White Glove Delivery includes inside your residence to the room of your choice, unpacking, assembly and the removal of all packaging materials. White glove delivered items require 3 - 10 days of handling time prior to transit time.

Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally.

INTERNATIONAL SHIPPING

ELISE SOM is pleased to offer international shipping to any destination worldwide. Packages are shipped via DHL international shipping service. Orders are generally packed and ready to ship within two business days of placing an order. A business day is considered to be Monday through Friday, excluding holidays.

Please note that shipments outside of the UK may be subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, ELISE SOM is required by law to disclose the full value of package contents and cannot alter the value of your invoice or receipt.

If you have any questions or queries regarding your shipment, please contact concierge via phone +44 020 3845 1987 or via email info@elisesom.com.